Terms of service

Terms of Service

Last updated: 08/2026

Company: Happily Ever Arty

Registered Address: C/O Stone Osmond Limited, 75 Bournemouth Road, Chandlers Ford, SO53 3AP

Contact: Happilyeverarty@gmail.com

These Terms of Service (“Terms”) govern the use of our flower preservation services and any related products offered by Happily Ever Arty. By placing an order, you (“you”, “the customer”) agree to these Terms.

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1. Service Overview

We specialise in the preservation of flowers from events such as weddings, funerals, and special occasions. Our services may include resin preservation, framing, or other artistic methods. Each piece is handmade and unique.

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2. Booking & Order Process

Orders are confirmed once we receive your booking form and processed your payment. You are responsible for arranging delivery or drop‑off of your flowers unless otherwise agreed. We recommend sending flowers within 24–48 hours of the event for best results. We cannot guarantee preservation quality if flowers arrive damaged, mouldy, or significantly wilted.

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3. Condition of Flowers

Flowers are organic materials and will vary in colour, shape, and condition.

By using our service, you acknowledge:

  • Colours may change during the preservation process.
  • Some flowers may bruise, fade, or become translucent.
  • We cannot prevent all imperfections, as each bloom reacts differently.

We will always aim to achieve the best possible result.

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4. Artistic Variation

All preservation pieces are handcrafted. This means:

  • Final designs may differ from examples shown on our website or social media.
  • Layout, composition, and resin clarity may vary.
  • Small bubbles, micro‑cracks, or surface variations are normal in resin artwork.

You agree to allow artistic discretion in the creation of your piece.

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5. Pricing & Payment

  • Prices are listed on our website.
  • Full payment is required before your finished piece is shipped or collected.
  • Prices may change, but confirmed bookings will not be affected.

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6. Turnaround Time

Typical turnaround time is 12–16 weeks, depending on season, flower type, and complexity.

This timeframe is an estimate and may be extended due to:

  • Drying time variations
  • Resin curing delays
  • High‑volume periods
  • Supply chain issues

We will notify you of significant delays.

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7. Shipping & Delivery

  • You are responsible for safely packaging and sending your flowers to us.
  • We are not liable for flowers lost or damaged in transit.
  • Finished pieces are shipped using tracked delivery.
  • Once shipped, we are not responsible for courier delays or damage caused during transit.

If damage occurs during return shipping, please contact us within 48 hours with photographs.

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8. Cancellations & Refunds

Because our service is bespoke and begins as soon as flowers are received:

  • Deposits/ payments are non‑refundable.
  • Once preservation has begun, the order cannot be cancelled.
  • Refunds are not offered for artistic variation or natural imperfections.
  • If we are unable to complete your order due to circumstances on our side, a full refund will be issued.

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9. Customer Responsibilities

You agree to:

  • Provide accurate contact and delivery information.
  • Deliver flowers promptly and in suitable condition.
  • Review our care instructions for your finished piece.
  • Understand that resin pieces should be kept away from heat, direct sunlight, and moisture.

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10. Liability

We are not liable for:

  • Flowers that deteriorate before arrival
  • Damage caused by incorrect customer handling
  • Allergic reactions to materials used
  • Losses arising from courier delays or third‑party services

Our total liability for any claim is limited to the amount paid for the service.

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11. Intellectual Property

All designs, photographs, and content on our website and social media are our intellectual property. You may not reproduce or use them without permission.

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12. Privacy & Data Protection

We process personal data in accordance with UK GDPR.

Please refer to our Privacy Policy for details on how your information is used and stored.

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13. Changes to These Terms

We may update these Terms at any time. The version in effect at the time of your booking will apply to your order.

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14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be handled by the courts of England and Wales.

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15. Handling of Extra Flowers

We carefully select the blooms needed to create your piece. Any flowers that are not required will not be dried or returned, as the preservation process is tailored to the specific design you’ve chosen.

By sending your flowers to us, you understand that:

  • We only preserve what is needed for your order.
  • Extra flowers will be responsibly repurposed or disposed of.
  • If you wish to keep certain blooms, please remove them before sending your bouquet.

This ensures we can focus on creating the best possible result for your piece.